The best machines and best machine operators cannot overcome a poorly digitized design. A digitizer must have years of experience running machines, hooping garments, and have the ability to visualize what a logo will look like embroidered. If your digitizer does not ask you questions, how do you expect to get back a good quality embroidery?
If a great digitizing is run on a machine that is out of timing or poorly setup for tension even the best design will look awful.
At Creative Eye Embroidery we ask a lot of questions to get your projects off the ground.